Shipping & Returns
Returns and Refunds Policy:
Thank you for shopping KNOSIS.
If you are not 100% satisfied with your purchase, we got you covered.
Accepted payment methods:
- Apple Pay
- Google Pay
- Shop Pay
- Credit Cards: Visa, MasterCard American Express
**If you are using a Prepaid Gift Card, register the card to yourself and your address prior to using it on our website**
We cannot refund another form of payment if a gift card was used at checkout.
Note: If you are paying with PayPal, Amazon Pay, or Apple Pay we will only ship to the confirmed address that has been established by that account.
The shipping address cannot be changed after it's placed.
Our team here at KNOSIS stands behind our brand and although we make rockstar products with only the best ingredients, we know there is no one product that works for everyone. Any Knosis product can be returned within 15 days of the original purchase of the product.
Due to the nature of our product, we cannot return open bottles because KNOSIS is a consumable and could have been tampered with after opening.
To be eligible for a return, please make sure that:
- The item(s) was purchased in the last 15 days
- The item(s) is unopened and in its original condition (supplement sealed and apparel must be unused)
- Apparel must be unworn, unwashed, with tag(s) and in new condition. All t-shirts are final sale, no returns or exchanges.
- You have the receipt, order confirmation or proof of purchase from www.knosis.gg - We are unable to accept returns from third party retailers.
- Products that do not meet this criteria will not be considered for return.
Note: Unfortunately we do NOT offer refunds or exchanges on any products purchased during a sale, special promotion or with the use of a discount code. Only regular priced items can be refunded.
*** Shipping and handling costs are not eligible for refunds***
Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.
Shipping and Handling
All orders are processed Monday through Friday. Any order placed before (2 pm EST) is packaged and shipped that day.
Business Days are Monday through Friday, Eastern Standard-Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
You will receive a confirmation email with a tracking link so that you can follow your order from us, all the way home! Please allow at least 48 hours for the carrier to scan your package into their system.
Listen, we’re a new company and our goal is to help get our products to gamers world-wide. Currently we ship to Canada and the USA. If you’re looking for international shipping, shoot us a message at firstname.lastname@example.org and we will do everything in our power to get you your product(s) ASAP!
We cannot be responsible for any customs restrictions, tariffs, or other regulations that apply in countries outside of Canada. The responsibility is yours to check to see if your country allows the shipment of the product you ordered or wish to order. Any duties or taxes that may apply to your order are also your responsibility.
Lost or Stolen Packages
Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms the delivery of the package.
We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our warehouse.
If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office for assistance. We only see what the tracking page says, BUT your local post office can definitely give you more information.
Damaged or Incorrect Orders
Our warehouse is dialled in with the best inventory hardware and we aim to pack every order perfectly but let’s be honest, we all make mistakes and stuff can happen throughout the journey of your package! If your order is messed up or you receive a damaged product, let us know within 2 days of receiving your order by email of any error or damage.
In either case, we will require you to send us an image via email to email@example.com of the items received, the packaging your order arrived in, and your invoice. Once we receive those images, we will contact you via email with the options available to you.
If you are advised by a KNOSIS representative to return your package or any items back to us, please address them as follows:
We don’t play that. Chargebacks submit the client to being put on the no-sell list.
KNOSIS support is available anytime at firstname.lastname@example.org
We do our very best to respond to support emails within 1-2 business days.